Refund policy

Returns & Refunds

We accept returns within 30 days of delivery for eligible products.

To be eligible for a return, your item must be unused, unworn, in its original condition and packaging, with all tags attached. Proof of purchase is required.

To request a return, please contact us at before sending anything back. Unauthorised returns will not be accepted.

Damaged or Incorrect Items

Please check your order when you receive it. If your item is damaged, defective, or incorrect, contact us as soon as possible at so we can assist you.

Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

Non-electric products
Sale items
Gift cards
Personalised or custom-made items
Used or damaged items
Items without their original packaging or tags

Exchanges

For an exchange, you must return the original eligible item first. Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 30business days.

Please note that your bank or payment provider may take additional time to process the refund.